News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent News

in Viral Videos

Is it ‘The Hungry Names’ or ‘The Hunger Games?’

16-overlay4

"The Tonight Show" hits the streets to talk with people about one of the year's most anticipated movies.

in Music

Civil suit settled in ‘Midnight Rider’ death

midnightrider

The parents of the camera assistant who was killed while filming the Allman Brothers biopic have settled their lawsuit.

in Entertainment

Award-winning director Mike Nichols dead at 83

nichols

The Oscar-winning director of "The Graduate" and "Carnal Knowledge," has died.

in Black Friday, Entertainment

PHOTOS: Macy’s Thanksgiving Day Parade preps

AP175429305131_6

Volunteers and Macy's employees are putting the finishing touches on the 88th annual parade.

in Trending, Viral Videos

TODAY’S MUST SEE: Watch what happens when kids play with paint

23-overlay

Two brothers throw their own paint party and their dad discovers the messy results.